Virgin Active Table Bay Mall - Shocking Customer service & No Accountability

I recently signed up at Virgin Active Table Bay Mall knowing it was going to be a short term need so intentionally asked the sales guy if i wanted to cancel, could i? He said no problem, of course you can just cancel. All you have to do is let us know. With that confidence, I signed up. a 12 month contract.... 2 Months in, I moved house and called to cancel my contract only to be told i need to pay penalties to do so. After calling the sales guy, he says he told me this. Well, he didn't & i have a witness who was with me there at the time but he simply says he cant help me. No Accountability taken,. I ask to escalate to his boss & after assurances of a call and almost 8 days later. No response! I even get sent a message from them saying & i quote - "there are other priorities at stake" ! Clearly any sort of customer service after the sale is made is simply non existent. It's SO BAD. Do Not ever believe anything Virgin Active tells you. They tell you what you want to hear, will omit details to get the sale, not be interested in your issues, tell you straight you not a priority & never call you back! Disgusting.