Virgin Active Systems are messy

So I signed up and changed from normal to Vitality. They continued debiting my normal account and I kept reversing the debit order. I finally left and when they debitted, I reversed again. Fast forward, I tried to rejoin the gym and obviously, my account was in arrears and they offered me a 50% discount. I made the payment, and only after, did they tell me I cannot use Vitality at 2 gyms. I decided to go with Planet Fitness instead. The sales lady told me all was well since I paid what I owed, and I moved on.

A year later (January 2023) I thought the systems were sorted out and I reapp**** for an account. Guess what? The system says I still owe them. I was sure I paid and told them to check properly. Nope, no trace of my payments whatsoever. They say I must provide proof of payment. I have different bank accounts, and because the transaction is old, I had to pay for old banm statements and finally found the payment. I sent it to 3 people (now 4) and CCD treasuryATvirginactive.co.za.

I kept calling the head office. They finally said the gym manager needs to cancel this payment. I went to the gym and ran into 2 ladies (whose names I will only mention should there be no resolution) who tried to make me sign up with them instead. No assistance, just greed.

Virgin Active is really messy and their level of professionalism is extremely low. The sales people are just operating like vultures to hit targets, and never want to assist in any way, shape or form. Watchout for them.