1 reviews | Active since Jul 2012
Virgin Active swimming group swear and block me
Virgin Active Constantia made my blood boil this morning, so much that I will be cancelling my family membership today. It's the second time this has happened to me when doing my own swim and a group of 32 swimmers arrive to take over the whole pool from 8:30am to 9:30am. I got thrown out the first time by the Club Manager because I did not want to join the group. An agreement was then set that I could use one specific lane for swimming when the swimming squad is going at this specific time. Within 5 minutes of swimming in this lane, I got tugged back by two swimmers and blocked off so that I could not continue with my swim. Eventually the Club Manager arrived to say that I could carry on swimming and sharing that lane, but why don't I join them anyway. I wanted to finish my own swimming routine so that I can get home in the time that I want to study at home. I was then sworn at by another swimmer and provoked to swim faster in the lane by the other 2 swimmers. I find this a total disgrace to be linked to Virgin Active because I have swum in pools in the UK that have had 5 to 6 people sharing without any issues whatsoever. The two incidents have put me off Virgin Active for life.
Our sincerest apologies for your experience at our Constantia Virgin active club this morning.
We understand that the offering of a specialized class opened to all Constatia members, offering them a value added service, may conflict with your training schedule and for this we do apologise.
We believe that Isak, our Regional Director, has been in contact with you personally and addressed your concerns.
Kindest regards
Robyn
Our sincerest apologies for your experience at our Constantia Virgin active club this morning.
We understand that the offering of a specialized class opened to all Constatia members, offering them a value added service, may conflict with your training schedule and for this we do apologise.
We believe that Isak, our Regional Director, has been in contact with you personally and addressed your concerns.
Kindest regards
Robyn
