Virgin Active Sunninghill/worst service ever

Honestly a huge disappointment and disgrace. I had an experience at Virgin active in Sunninghill , I paid to activate a vitality membership in February where I went and paid the full activation fee of R799 at the club. The staff members failed to process it and notify me of any new contracts I needed to sign stating they will just move my standard contract over to vitality. In April the full debit order (premium membership) was debited from my account and when I queried it they told me (only got back to me nearly a month later) that the vitality membership wasn’t activated when I had paid so so due to their incompetence I had to pay to register with vitality again and won’t be refunded , which means Iv had to pay double due to them not doing their jobs properly. Great customer service virgin active Sunninghill , I had to follow up with them for nearly a month which I was always told we can’t help you this week , they don’t return calls or respond to emails. Just to be told (nearly a month later) they won’t refund me. This was all being handled by the Club Manager as well which clearly doesn’t have a customer service s****s either.

Why should it be at my expense again to rectify this situation. Isn’t this Virgin Actives lack of competence???