Virgin Active Sunnighill - Pathetic client care

I am all but one month into my membership and already I am experiencing problems I never had at planet fitness. Twice in less than 2 weeks the lights at this particular virgin active was off and no client notification was sent. What am I paying for ? Some people are traveling from far and waking up early, having to now travel to the next nearest virgin active to get my work out and shower, but what about those who do not have