Virgin Active Sun Valley: A big bully forcing money out of my pockets every month

Nothing frustrates me more than being dismissed and taken advantage of because I am young, black, and I am woman. Especially when my money is involved.

I love fitness, and I have been a member of Virgin Active clubs for a while. My last membership was with the health club that is situated in Sun Valley Mall, Cnr Ou Kaaps Weg U0026 Buller Louw Blvd Sunnydale 7975. I was on a 2 year contract which ended sometime in May this year. When the contract ends the club automatically puts you in a month to month contract until you state you no longer wish to continue with your membership. This happened to me as well, I then visited the branch to officially cancel the membership back in August. I signed some forms and I was informed the matter would be addressed.

My surprise came when they deducted a membership fee again in September. I went in to complain and to ask for my money back, I spoke to Adam. He said I should bring a 3 months bank statement, I brought the 3 months bank statement, nothing happened.

In October another another membership fee deduction went out. I went back in to complain and to ask for my money, and my details were taken down and I was informed that the admin person who would be able to assist me was not there, I should come back or call them. I am a busy person as well, I have a job, I do not have the time nor the petrol to be coming back and forth to the club this, but you know what I gave them the benefit of the doubt that they are trying to help so I called in the following week, but they had phone issues (the line was bad). I could not go back in the club.

The biggest shocker of my life was when they deducted R540.00 from my account again in November this year. Proving that nothing is happening to sort the problem out. No one cares. I went back to the club once again. This time I spoke to Ian who also pretended to help me and wrote down more of personal information that is in their system, and promised that I would get a phone call the following week to let me know what the problem was and address it. I still have not gotten a phone call.

My concern now is that Virgin Active has not only cheated me out of my hard earned R1620.00 already, but that they will continue to cheat me out of additional R540.00 memberships from this month and possibly the next and who know when they stop and decide to give me my money back.

This is frustrating, it is unjust, it is discriminatory, in fact it is ******** and it makes me angry. I want my money, and stop bullying me and taking money that you know is not yours.