Virgin Active sucks worse than the absolute vacuum of space

If it were possible I would rate negative 5 stars. Unfortunately the lowest we are allowed is 1 star it seems, which is actually a very generous score with all things considered. I have been trying contact and illicit a response from Virgin Active for the last 2 months since I want to cancel my contract. It has now been far in excess of 700 earth hours since I was promised to be contacted within 24 hours by a "friendly consultant". (I specify earth hours since I can only presume Virgin Active's definition of a hour must be vested in an alternate reality) I am yet to be contacted by anyone from Virgin Active, friendly or unfriendly. In all likelihood avenues for contacting them is intentionally limited to non-existent because they are ****holes who try to make their customers' lives as difficult as possible and inquiries as unpleasant and annoying as possible. Customer service is non-existent - probably could be more aptly called customer disservice... But then, probably, Virgin Active defines "customer service" as the customer servicing it rather than the other way around. Virgin Active, you suck - I will always actively deter anyone I know from taking out a membership with you. You cannot buy me back even if you were handing out gold bars.