Virgin Active still has poor consultant services

I have previously cancelled my membership at Virgin Active because of how poorly they handle my account.

I became a member again in 2018. I recently activated medical aid and changed gyms, paying my gym fee for the month of May as well as paying this activation fee.

I was not told that there are any additional fees but the next day head office began to harass me saying that my account is in arrears right after receiving 2 payments from me within the space of a week.

The consultant at head office accused me of not reading my contract, suggesting to me that they can change my debit order date *without informing me*.

Virgin Active is obnoxious changes to members accounts. They also refuse to update my account details despite following formal protocol twice.

I am now told that I should pay for May again, and then I will receive a refund for May. Does this make sense to anyone?