VIRGIN ACTIVE STILL DEBIT FROZEN MEMBERSHIPS

VIRGIN ACTIVE advertised that we could freeze our membership if we didn't feel safe or ready to return to the gym for Sep and October... I sent an email on the 17th if August to confirm this with the ID numbers of relevant members as I am the main member. Yet come September a partial debit is done, I called the call center as numerous emails were ignored, I was given an apology for the error and assured the membership would be frozen and money already debited would be allocated to November... and yet now that we are in October, I got debited AGAIN on supposedly frozen memberships. Why advertise something when you are going to take our money anyway...