Virgin Active Steenberg - ********* Sales Tactics

Virgin Active Westlake, Bandile Magwaza has proven to provide careless service, resulting in exorbitant amount of funds being debited from our bank account. The membership contract details was, in my opinion, purposely obscured to secure sign off.

We contacted him and discussed the situation that we were unhappy about, he promised to fix the issue and return our call which never happened. We never got feedback on the refund which was meant to be processed.

We reached out to Enrico, Club Manager, complaining about the experience and requested assistance to arrange the refund, he promised to get back to us the next day but hasn't called back since We have been trying to reach both Bandile and Enrico since, with no luck.

The inconvenience of more than 30 calls later, working hours spent, we reached out to Head Office, they managed to assist us in 1 day.

Bandile nor Enrico reached out to apologize and seems to have avoided further contact. We qualified for the promotion applicable for the month of sign up and seems that we wont benefit from that either.

Numerous calls are received from Virgin Active consultants prospecting business but once the contract is signed and you are locked in, you are brushed off with no after-sales-service available.

My advise is to anyone interested in joining a gym, be very careful who you sign up with. In my experience, if you intend to use your Vitality benefit, Planet Fitness has proven to be extremely customer orientated with a professional manner dealing with Clients. I suggest you consider them before Virgin Active. If only they had a Branch in the Southern Suburbs!