Virgin Active *****s from Members

Following the Covid Gym Membership freeze (for all members first, then for over 60's) I cancelled my wife's and my memberships. At the time of cancellation there was a credit (overcharge during Covid) in our account. When I cancelled, I asked to be refunded the amount on credit. Now, months later, Virgin Active tells me that records are wiped out on cancellation and no credits refunde3d. This is *****ing from customers!! Amounts due to members need to be refunded. Virgin Active will not forgive amounts due to them.