Virgin Active *****s from consumers

I am (was) a member of Virgin Active, including my whole family. I cancelled membership due to affordability, which they should understand as I missed a payment or two. Having said that, after view months I realized they are still deducting from my account. Once again I wanted to cancel (somewhere in 2019) and I was told that my 18 year old son (matriculant) should give consent as it is his membership (initially a dependent under my membership btw), that I am paying for. After speaking to a who I believed was a Senior, they agreed to contact my son to get consent (still ridiculous, but nevertheless)… surprise surprise… I am still struggling with the same matter with a RDO end August 2020. I spoke to a lady recently, called my son to the phone, and was told the cancellation was done. i emailed *** for Proof of Cancellation on 15Sep2020, to no avail. I am trying again... In the meantime my Credit record is taking a knock even after I tried for an extensive period to cancel my membership.