SK
Shakira K

1 reviews | Active since Dec 2014

01 May 2015, 10:36

Virgin Active *****s again

Warning to all!! DO NOT TRUST virgin active with your banking details. This is the third time in five months that they have ****** from me. I cancelled my account active for the end of this month and paid the full amount and what do you know. They still deducting from my account for membership fee. I'm getting really sick of dealing with *********** and rude staff. I have no choice but to put it out there. If they don't return my money this week still I will make sure I take it further.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply04 May 2015, 10:18
Official
Hello Kira24,

Thank you for taking my call this morning, I am sorry I caught you at a bad time.

As requested I have sent you an email to apoologise for the inconvenience and frustrations caused to you.

I have requested a refund for the overcharge and the funds will reflect in your bank account within 48-72 hours.

Kindest regards
Robyn