Virgin Active *****ing money via ******* debit order

This is not a review but a Shout to all of you. Please check your accounts with this company.

I paid cash upfront for a year to swim only as i did NOT want a debit order and I was planning not to be around much. This took place in Dec 2019.

No contract was signed, no debit order signed. Nothing.

Covid and lock-down happened and Virgin Active started debiting my account membership fees this year Feb.

I have not been able to get hold of them. I have sent them emails and no response. The email i sent them with the proof that they received it was used to block their debit order.

I have had my bank stop the ******* debit orders and now I am reporting them to the Ombud that deals with the FIC which falls under the FSCA.

I have never come across a company that deliberately keeps its customers at arms length, with no accountable person in sight to deal with this accounting issue.

My questions is who behind the scenes initiated this ******* process?

Virgin Active, I need your answer and comment ASAP