Virgin active *****ing from me

I pay my virgin active account by means of debit order. Last month my account was frozen apparently because I was 3 months behind. I called the call center and dealt with unfriendly unhelpful individuals! They requested proof of payment for the debit orders they initiated! Non the less I emailed those proof of payments straight away. Till today my membership is still frozen. They have done ****** all the reconcile my account. Is virgin going to refund me for all those weeks I was blocked out of my gym membership. This is *****ing from a person. I feel virgin active is using Covid and the fact that they lost money for so many months to con people into paying what is not due to them. I have proof they I have paid my membership and what’s worse the debit orders keep coming off but I can access the gym. If something isn’t done about this today. Then I will be forced to close this membership and join another! After all why should I keep paying for this membership if I can use it. And the consultants that work for the consumer line must get some manners! Disappointed and I hope virgin loose a lot of members to body active gym. They know how to treat their members!