Virgin Active Staff not knowing their Priories!

<p>It makes me so unhappy to hear how Virgin Active Sunningdale Staff treats their members, when the whole gym is a complete mess! Members being attacked by staff being SUPER unprofessional. They just don't know their priorities. In the managements eyes the member may just be a number BUT they don't take the time to get to know or even hear the member out. The gym changes peoples lifes and I speak out of experience. The gym is supposed to be a place where you feel like you belong, your go to place after a difficult day not a place where you feel picked on, pushed to the point where you are so unhappy about the way they treat you, and the only emotion you feel is crying. </p> <p> </p> <p>The club manager doesn't know how to work with his members, he is not even TRYING to make them happy and sort out the problem. His response "if you are unhappy why do you come back" </p> <p> </p> <p>How can you guys handle your members like this when nothing is even right?</p> <p>- Kids on the equipment (What a big distraction this is when a kid takes up the equipment and plays next to you)</p> <p>-NO STAFF ON THE FLOOR OVER WEEKENDS! and that leads to weights laying around, bags ons the floor.</p> <p>-Dirty equipment (There was even a chappie on the treadmill not even 5days ago!)</p> <p>-Faulty equipment (Spin class without music)</p> <p>-Members in the sauna and steam room with underwear on!</p> <p>-Open Live wires in the ladies bathroom.</p> <p>-MOD staff wearing sweatpants as MANAGERS?</p> <p>-Half of the time you don't know who you talking to because half of the staff doesn't wear a name badge?</p> <p>-Treadmill TVs and audio NEVER working! </p> <p>-Reception staff being very unprofessional to members thinking your complaint is a joke.</p> <p>-Deep cleaning of bathrooms in peak time?</p> <p> </p> <p>Out of everything that is going on the focus is on one member???? You don't even care about the gym being a mess? As long as you can make the member feel unhappy and unworthy. </p> <p> </p> <p>When your gym is 100% without faults, then maybe you can start pointing fingers and not care about how you treat your members.</p> <p> </p>