AR
Aslam R

1 reviews | Active since Oct 2012

28 Sept 2015, 12:57

Virgin active staff need to be more tactful

I was at the Brigh****er Commons gym on Sunday, 27 Sept 2015, after 5PM. The front desk staff who swiped me in highlighted a personal issue to me rather loudly and abruptly.<br> They were other patrons present who heard her as well. This was rather embarrassing and lacked sensitivity and tact! Offering healthy solutions to a fit and healthy body VSA should train their staff to be more professional and tactful.<br> <br> I await a favourable response.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply28 Sept 2015, 16:55
Official
Hello aslamemlan,

We have tried to touch base with you via your mobile phone but to no avail.

We are terribly sorry for the incident that had occurred.

Please look out for an email from your Club General Manager offering further assistance to you.

Kindest regards
Robyn