Virgin Active Southgate

I cancelled my membership 3years ago at the Southgate Branch and paid all arrears. I wasn’t going to be able to cancel without paying any arrears hanging. I have been getting emails telling me that I owe money. When I sent them an email telling them that I paid all arrears and cancelled the membership I was told to send proof of which I don’t have anymore. #BlackFriday. I told them to check their records of cancelled memberships. I still get emails and sms’s telling me to pay money I know nothing of, of which the amount is never the same