Virgin Active South Africa *******

I cancelled my gym membership telephonically in July 2015. My account was debited in August and then September. I called again to complain and enforce the cancellation. Both times I was told that it would be sorted out. Fast forward to November 2018. I tried to join a Virgin Active to be told that my "outstanding debt" had been handed over to MBD and that I now owed over R3500. Virgin Active your customer service is appalling. You actually owe me one month R664.20 for the month you stole from my account in September. The computers at Virgin show "logged calls" to my number, but I never received any calls about this alleged arrears. I know I did call more than twice to cancel my account and then follow up as to why my account was still being debited when I had CANCELLED MY GYM MEMBERSHIP IN JULY 2015 - a fact proven since I did not set foot in the gym after July 2015.

I have been made to feel like a ******** at your Kyalami Corner branch where I was 'red flagged" and told my DEBT .... are you kidding me ... my debt??? Has been handed over for collection.

Virgin Active .... you NEVER called and spoke to me about this .... if you had you would have ENFORCED MY CANCELLATION AS PER MY WISHES.

YOU ARE INEPT, RUDE AND YOUR CUSTOMER SERVICE IS APPAULING. Due to your negligence I now have to deal with a debt collecting company and cannot train at a gym of my choice. I have been made to feel like a ******** and treated rudely, added to which when I spoke to MBD from Virgin Kyalami Corner I requested all the information regarding this alleged debt ... a day later and there is no email ... no message ... yet another example of a company trying to con a member of the public with ridiculous charges of alleged service when there is none.

So Virgin Active .... what do you have to say about this? I spent 30 mins on the phone with your head office trying to sort this out this morning only to be told that it is out of your hands because you have sold the debt. SOLD THE DEBT ..... THAT WAS NEVER A DEBT TO START WITH. YOU OWE ME MONEY .... DISGUSTING, INEPT AND NEGLIGENT behavior. Not that you care, clearly. Just so long as you make money it seems that customer service is a title on a webpage and not an actual service. If I could give you -5 stars I would.