VIRGIN ACTIVE SOUTH AFRICA NOT SO VIRGINAL

I have been a legacy member of Virgin Active SA since 2009. I always had access to 3 local gyms. Much to my surprise, I have suddenly been blocked from access to all but my "home gym". After endless telephone calls (many of which were cut off mid-sentence), I was told that all legacy members who used to have regional access, have now been downgraded and given access only to their home gym. No WhatsApp, no sms, no email, no warning. I was forced to sign up for Premium membership (for which I have to pay substantially more), since my home gym has no biokineticist and I have a chronic medical condition which makes it necessary for me to exercise under supervision. My biokineticist is at another gym, to which I can now only gain access via Premium membership. My first debit order is supposed to be processed on 1 February 2024, but in the meantime I have been refused access to all gyms. I have been sent from pillar to post, told that is was a glitch in the system and I have been "unblocked", but all to no avail. The staff at Eco Park have been incredibly helpful, but Virgin Active Call Center is a joke. In short, I am being *****ed over and have received nothing but empty promises