Virgin Active South Africa IT systems suck!!

Virgin Active SA access and logging system has been up and down since February 2023 with the result that visits are not been logged and their manual system to upload when systems are back up and running, are not being updated. The result is that my visits to Virgin Active Honeydew have not been logged and updated to the VA app as well as the Discovery site and Vitality site. This has a direct impact on Vitality goal achievement and monthly gym membership. Although queries have been logged on their Facebook page, nothing has been done yet and gym staff are constantly saying it is an IT matter which they cannot answer for. Loadshedding is not the problem here but their access system which is constantly down and uploads are not being done! no feedback and no problem resolution yet from VA.