Virgin Active South Africa **********

I canceled my gym membership on the 12th April 2021 via email. I received a response from Virgin active that they have received my cancelation request. Since then they have still continued to deduct a debit order from my bank account each month (we are now in Aug.......) even if I reverse these debit orders they still proceed to reverse it back and charge me the banking costs. I have since phoned about 10 times without any answer. And sent about 5 emails to all email addresses I can possibly find. I have had one more response in June from a Lungi person stating that their system has been hacked and he will manually process my cancelation in July. But then the debit orders still proceeded....... As a last resort I have traveled all the way from Montagu where I have relocated to the gym to cancel my membership. Guess what..... No one available to assist me, they will call me..... As you've guessed not a single soul has contacted me and when I call there is no answer. I am so absolutely fed up by this stage!!!!!!! I HAVE CANCELLED MY MEMBERSHIP ON THE 12TH OF APRIL AND DEMAND A REFUND FOR ALL DEBIT ORDERS **********LY TAKEN OFF MY ACCOUNT SINCE THEN!!!!!!!!!!!!!