Virgin active South Africa

I joined virgin active in July after having cancelled my contract about four years due financial constraints. I joined when they had a Vitality special and I joined then because it was reasonable.

I recently got an email from virgin active notifying me off my monthly premium will go up to R1160 from January the 1st, I'm currently paying R430 which was the vitality rate.

I sent them and email a number of times regarding the fee to date l haven't received anything substantial. I went to gym to enquire the sales manager called me back because he wasn't there when I got there but to day l haven't been helped.

Tomorrow is the first of January my account will be debited R1160 a fee l cannot afford, apparently l was given a Vitality rate which l do not qualify for. But how? I'm on vitality and I joined the gym when they had the vitality special?

I have to wake up now go to the bank and cash out my money because I will not pay something l did not agree on. Someone did something wrong on the system and I refuse to pay for their mistake

I can not afford R1160 and I need virgin active to take full responsibility