Virgin Active South Africa accounts/technical

I joined Virgin Active in Jun 2023 as a vitality member. Ever since the free payment lapsed, I have been through hell with virgin active's accounts and technical division. I have logged calls and nobody has the decency of coming back to me. I have wasted so much airtime and my precious time trying to sort out a mess created by their accounts/technical team to no avail. Then I constantly get calls from their debtors collectors and they keep on saying they will escalate the issue. 3 months down the line, my issue is still not resolved. My member fee is paid however it's blocked. Every time I have to access the gym, I have to explain how my membership is incorrectly blocked in order for me to gain access. Since virgin active is not capable of resolving the issue created by their own system and harrasing me with calls from their debt collectors I need to deactivate this membership with immediate effect.