Virgin Active South Africa

As I can see on the other reviews - Virgin Active is going down - No service for their members and very ******** behavior. I did issue a complain on the 2nd of January regarding a 21% increase in January and till today I had numerous phone calls, discussion in my Virgin Active branch Cape Town - Table View. I'm in contact with the head ofiice via email and the responsible accountant in Table View - 6 weeks down the line NOBODY can provide me with a copy of the increase notice they have sent in November (obviuosly I have not revceived one) . So if I did not receive an email with a 21% increase and they can not issue a copy of it ( this should be an automated email anyway) in a time frame of 6 weeks - this is ******** ! You have to give your members the option to cancel the contract and not just increase and send no notification ! I wonder how many members have not even realized the immense increase. Not sure if any one of Virgin Active is reading this , but I give it a try.