Virgin active south africa

Iv been suspended for asking a sales manager to do ber job and provide a active members card to me when signing my contact,hence I was told it would take 24hours for activation. But after three long months and calling everyday it was still not activated.... I then called and was aggressive in my demand for activation of my card and later received a email stating I was suspended from the gym and would need to come in for a hearing. I sent a email to legal last week Friday 13 September 2019 and today 17 September 2019 I called enquiring what has happened as I have not received a response and was rudely cut off the call my Monique baron and told she will response when she goes through her emails, I Asked her to give me a turn around time but was rudely cut off the call. Well done again to virgin active on the Incompetency of your stuff