Virgin Active Sout Africa

I went to Virgin Active Thornhill on 24 August 2019 just after 9am. I found space on the floor where I put my keys, card, drink and a step where I wanted to perform my exercises.

I went to the studio to collect a gym ball which was also needed for my rehab exercises. On my way back to my space, I realized the personal trainer took the step I was busy with and removed it to the studio where he was busy with a class. I confronted him and he threatened me to get out of his way. We had words in which he continue walking "removing" me out of his way which I will say was assault as his aggressive behavior towards a paying customer in not called for.

I immediatly walked to the "manager" Leon, and AGAIN he immediatly covered for his staff telling me he will sort it out.

He didnt want me go with him and had a "private" conversation in the small room inside the studio (which I also dont think have a camera (is that procedure correct?)

Why would I be so emotional and upset if there was no reason to be like that? Why would I cut short my rehab session to complain for no reason?

I now understand that the staff will stand together and changed the whole version, which is what you do when you afraid of your reputation.

I also read an article on NEWS24 that virgin active are retrenching personnel, so I am wondering why?

I would like to bring under your attention that I pay for 3 people (not through medical aid) and that we will all be leaving.

I have already cancelled my membership, which I am very relieved about.

Leon told me that he will check the footage, I told him I will wait and watch with him, then only to tell me he needed a password from CHUBB and I cant watch it with him.

No paying member should experience what I did, again today with a manager who doesn't have the s****s to assist a customer in need!

This is my statement, I will also open a case of rassism and assult with SAPD, and I will be in touch. I will also contact the local newspaper to interview me.