Virgin Active Sold Me Lies

Iam so annoyed with Virgin Active. In the month of May they made a promotion where u needed to bring a new member and qualify for a free month. I convince my husband to join and he did. In the month of June I was under the impression that Iam getting a free month because I was not told which month am I qualifying for. I was denied access saying I haven't paid. Ofcos I did not pay for June because it's my 'free month' . They explained to me that my husband's debit order must go through 1st before I could qualify and my free month is in July. It made sense to me and I immediately made a cash payment over the counter on the 4th of June I think.

Yesterday I was embarrassed again when I was denied access for the second time now. I thought this is my free month. I called the Virgin Active call centre today just to find out how this works because the guy who helped at Virgin Active Newmarket Alberton named Solly when this whole mess started was not there yesterday.

The call centre says I dnt qualify for this month again due to non payment.. This is annoying. How can I make payment when Iam due for a free month???

Why does Virgin Active make such promotions and when they have to deliver on their side come with so much stories. These Terms and Conditions iam being told about today where never mentioned day1. I think the Virgin Active Staff is more worried abt signing new Members and not ensuring that their old members are kept happy.

I would not recommend anyone to fall for Virgin Active's promos.. They put them there to draw people's attention but do not deliver on their promises. The same guy Solly promised my husband a Virgin Active bag when he joined in May. We still haven't received that bag.

Can one of the superiors call me on ********** 955. Not to explain the policy, but to give me my free month. I deserve it!!! I demand a quick response.

Annoyed Nozipho Porcia Masango