Virgin Active Sneaky *******

6 months into my contract and virgin active increases my monthly premium by almost R 300. Turns out they have just stopped applying my multiply discount. No notification of this or even a notification of increase in premium. Multiple calls to the call centr, total waste of time, they just cur the calls half way through and when you call back tell you it's a system problem. Cancelation department has no such system problem. They ask if they can look into this, they have not come back to me withing the 3 days they said. Submit to escalation department. Tell me I need to sign a new contract for my multiply benefit to apply!! *** I signed a 12 month contract and 6 month in YOU made changes. This has been gping on since mid December. 2 premium payments later and nothing resolved.

I will never again take another contract with Virgin active or any other virgin companies.