Virgin Active Should Hire More Quality Staff

On Monday, I tried calling the Virgin call/help center regarding my debit order. I was placed on hold for nearly an hour before my airtime was depleted. All the while, being told by the automated machine that I should email them instead.

So I bit the bullet and I emailed them. I've been waiting for a response since Monday. My account is currently in arrears which means I can't access my Virgin Active membership is frozen.

I want to be clear on which date the debit orders occur and how much I'm actually being charged on my account per month. I also want to know why Virgin Active can't email your invoices.

If the help center really can't handle the influx of calls and emails, why can't they hire more staff? You have millions of members and multiple franchises countrywide but your service is subpar. You've been around for so many years too. Please step your game up lest you lose customers. It's unacceptable.