Virgin Active should be Virgin Deactive

I have had the worst experience with Virgin Active. In 2019 my husband had app**** for a membership for a month to month contract only to find out months later that he was on a 1year contract. The guy who assisted him had left due to *****. I now tried to open a new membership on my details and once again they have been giving me a hassle on my account. Due to covid I was told I couldn't terminate my contract as this would cause me to pay for the entire years premiums.i was then advised to freeze my account which they have been debiting me for 3months. My contract expires in November I called in August to find out I can resort to finally closing this account the lady there told me I can freeze my account from September to November and notify them within 20 days in November to have this done.i then emailed their accounts department on the 3rd of November. They send me an sms saying the have incorrectly debited me for November but they never really run a debit for November.Now they are saying that i haven't been paying my premiums from January when I have proof of debits being made. Up till today I still haven't had any contract from anyone and now they are saying I need to notify them before 20 business days before my contract expires!!!! It's pathetic service I hope more people become more aware of this they don't even know what they refer to without looking up a customer's records and track of payments but are quick to say they want payment and there's arrears.