Virgin Active Shocking Service

After 3 emails and being a loyal client of Virgin for many years and countless tries to make contact via telephone they took off their fees for a contract I have been trying to cancel since April and they kept freezing and now don’t make any reply to my mails and telephone calls just have an automated machine and when directed to cancelation it queues they busy but no matter how long you hold goes unanswered. Desperate company and I will eventually cancel never to return. Left a very sour taste this monthly debit.