Virgin Active Shocking Service

Signed a contract for a year, after the year was up kept on taking money off my account, asked advise if I should cancel contract or put on hold, put on hold 4/7/2019 after which they still deducted from my bank account on the 15/6/2019. Phoned again on two separate occasions speaking to a Perry and later Refilled at the call centre trying to resolve it as I want to join at a later stage finances allowing. Both Percy and Refilwe then said I must cancel, but before they can cancel my contract I have to pay R700 plus back that they deducted after the contract lapsed, Refilwe was going to get her supervisor to phone me, nothing as yet, next step....Ombudsman...?