Virgin Active - SHOCKING, I DO NOT CARE SERVICE

Their new gym membership app is simply shocking. Probably the worst app I have ever come across. As a Momentum Multiply member I qualify for discounted gyn rates, provided I train am min of 13 visits per month (I speak under correction on the amount as thing change regularly)

Firstly, to sign in to the new app is a miracle Secondly, they used to show the amount of visits for the month in order to track you up to date. The new app does not do that. Trying to phone then, is simply a joke. In 5 attempts, every time I get "you caller number 30 in the queue". The probability of being caller number 30, 5 times in a row, is impossible. I hold on for over 10 minutes, but still stay caller number 10+ But be aware, if you 1 second late with your subscription, you get cancelled. One of the worst "I don't care because we have the power" attitudes i have ever come across The worst is, so many other members are having the same shocking experiencing, but they do not care. The poor Virgin staff at the gym reception get all the abuse