Virgin Active - Shocking after sales service!

Once you have signed the contract and paid the activation fee forget any after sales service! Contract signed at Virgin Active Meyersdal 4th June - Vitality benefit rejected back to Virgin Active 9th June and not advised to me that there was an issue and only found out by chance on the 25th June. Called sales consultant Skhumbuzo Motloung straight after and was assured that he had loaded the benefit and had spoken to his manager and they were looking into it. 28 June called in to Virgin customer care only to find that nothing had been done or attended to. And instead of R185 I will be debited for R518 on the 1st July! Now I have the round around to try and resolve : 5 to 7 days with Discovery. then I have to request and chase a refund for the over charge with Virgin - another 5 - 7 days! Daylight ******* and worst service. Great start to a new membership Virgin Active.