Virgin Active services are terrible

I joined Virgin Active end of April 2018. Since joining, my online profile and the app login has never worked, keeps coming back with the below message when I try login on:

" UH-OH, IT'S NOT YOU ... IT'S ME SORRY, AN ERROR OCCURRED WHILE PROCESSING YOUR REQUEST. "

I have been in to Virgins branches in Honeydew and Roodepoort asking for assistance to no avail. I have contact Virgin Active Head Office regarding this problem, no help has been given and the problem/error on their side has not been corrected or fixed.

Now I would like to upgrade my membership to National, I cant do it via my online profile or app, where I might add they dont charge a fee for upgrading, but if I do it at one of the branches they want to charge me over R900 just to upgrade to National. I have explained the problem to them and Virgin Head Office over and over, even 1 of the sales Reps at Honeydew sent an email to 1 of the online Technicians at head office explaining the problem and he cc'd me, till this day I have had no feed back, no one can fix the error or help me.

This is by far the worst service I have ever received, Virgin Actives representatives are of no help, Head Office is even worse with not getting back to you or even looking into the matter. But I bet you just dare miss 1 Debit Order and they on you like vultures to collect.

I should have stayed at Viva, at least they helpful and attentive to clients whom experience problems, no matter how small.