Virgin active ******** members

Virgin active members, using the Discovery Vitality benefit beware of a serious accounting irregularity. Virgin signs customers up to discounted rates based on your vitality status, they sweeten the deal by adding your kids to reduced rates at Club V.

Then, without notice, they increase the rate on the kids without notification. The member unknowingly pays the higher tariff.

When the issue is raised with the health club, they claim it on Discovery's advice. Upon further investigation, Discovery dismisses the claim & instructs member to claim against Virgin. After three lengthy calls to Virgin & numerous emails, Virgin's method of dealing with the issue is to simply ignore it. Nothing short of jigory pokery in my view.

Maybe Virgins policy of not sending out member statements is to hide the fact that you're actually paying more than what you signed up for. Beware of this ****!