Virgin Active ****

After stating, very cleary, that I wanted a 1 year contract. The consultant loaded us on a 2 year contract and believing that the man knew what he was doing, I never checked the email. Now that I want to cancel my membership, I have to pay double for the cancellation fee and to top that I've been trying FOR WEEKS to reach them but no reply. I then finally got an email stating the amount I must pay (which is for 2 years outstanding). I communicated to the man, Anthony, that the contract was wrong but after that I've only been getting a "sorry for the delay" email. Which means I'll have to pay for another month!!!