Virgin Active ****

Disappointed with Virgin Active

I was approached by Vusi Lamola from Horizon View on the promotion they were running from October to December 2019 for R50. I was told by Vusi that I can freeze the account and from January 2020 I will be billed with my first subscription. This was all that was explained to me and I signed the contract.

In November I wanted to freeze the account and I was told to pay 50% of the subscription. I then told Headoffice to cancel my contract and was told to pay R600 cancellation fee. This was not explained to me by Vusi.

I emailed Headoffice on the 25th November and to date I am still awaiting the outcome. Vusi got his sale and commis sion but did not explain the contract clearly to me.