Virgin Active Sales people only care about their commission

I feel like a total idiot for falling for the same trick from a Virgin Active Sales Consultant for the third time. Virgin Active is notorious for having sales consultants who would tell you anything to get that sale and make the commission and then later leaving you with the issues which come with their lies that they tell you when you sign up. I contacted Virgin Active Mitchells Plain to find out what my options were in Jan 2018 as I wanted to sign myself and my wife up but wasn’t ready at the time (financially). I spoke to Ahmad the sales person and he offered me the one month free which meant I had to start paying 01 March (according to Ahmad) as we were already at the end of Jan. At that point I advised that I would not be ready to start paying then and that I would wait until Feb to join , get the month free and start paying in end of march/beginning of April. That is when he told me to come in and see him and we can speak about it. Before coming in I explained that I was in areas with previous memberships which might affect me signing up, he looked it up saw the arrears and told us to come see him. When we got there he made us an offer, said that if I paid the arrears on my account that he would sign us both up and give us 2 free months and that the first payment would only be due 01 April and that is when he asked if I wanted to have it come off on a different date and I said 25 March. I wasn’t really in the position to pay this but thought it was a good deal so I took it. He also promised to add my son to the account but not knowing that it was in fact his last day at Virgin Active!! Which we discovered the next day when we came to add my son. That wasn’t much of an issue but then in March we get a message to say we are in areas when we were not expecting to pay until 25 March, I spoke to Natasha the administrator as well as KG the manager who advised that they agreed to write it off but need the go ahead from head office. Promises to call me which never happened, come to gym and have to explain ourselves every time to get it which is a major inconvenience (also at this point I would like to mention that when I told the guy at the desk what the issue was he immediately knew who the sales consultant was we dealt with) and calling the manager almost a week later and still not having resolved the issue he tells me its best if I call head office! And tells me some story about my wife’s membership. I am in the travel industry and deal with Virgin Limited Edition all the time and they stick to the Virgin Brand , same cannot be said about Virgin Active. This is unacceptable and needs to be dealt with soon. With so much competition from Zone Fitness across the road why is virgin active still operating the same way for years? Speak to your people at Mitchells plain and have them sort this out today please.