Virgin Active SA subscription cancellation struggle

So I have been struggling to get through to anyone working at virgin Active, the webmail address only gives generic responses that they received my query ... All this just to cancel my membership going into month 3 and no one has contacted me to say my subscription is cancelled BUT EVERY MONTH THEY DEDUCT A DEBIT FROM MY BANK ACCOUNT like clock work, i want them two reverse two months and at least get back to me plus my bank does not allow me to stop their debits even though my contract period also has been long surpassed...

Probably the biggest gym in SA but definitely the worst in customer service in my opinion.