Virgin Active SA shocking service

My membership was reinstated in September. Thus us despite the fact that i logged an enquiry on the "contact us" section on their website during lockdown to cancel my membership. A consultant told me that whatever enquiries were logged during lockdown no one attended to them but they can call me to pay a membership fee without taking into consideration that some of us will not take the health risks by going to the gym under the current health conditions. I am now told that i need to give notice when i asked to be contacted more than 60 days ago to cancel my membership. Surely when virgin active decided to reopen they would at least attend to the enquiries logged in this regards?

You are quick to take my money but do not have the audacity to respond.