Virgin Active SA ****med my gym cancellation request

On the 18October I took it upon my self to notify by phone call to Virgin Active to cancel my gym membership. Little did I know the person who was assisting was not cancelling my membership but did some discount I never requested for. I would like my refund as I cancelled on time and I was on a month to month contract. I am very dissatisfied with this gym services. Their call center they don’t pick up their phones and also their don’t do as per request. Please refund the amount You debited from my bank account and cancel my membership. I don’t think I will ever come back as there are better options.