Virgin Active SA ******* billing

VA billing has ridiculous. I switched over to vitality on01/01/2022 and was still billed the non-vitality amount. I was told be VA that discovery had not sent them the batch file which they are supposed to received for clients who activate the vitality benefit. Needless to say, after a whole back and forth between myself, VA, and Discovery, eventually this was sorted out 2 months later, with billing still incorrect. VA then acknowledge that the amounts they had debited were incorrect and 2 refunds were due to me. One of these was still not correctly calculated, but ok, and for the other I was told I had a credit amount (R190) on my account and this will either be my installment for April 2022, or this will be refunded into my account. It was refunded.

My April 2022 debit order has reverted to the club fee (R760), and not the vitality amount (R190). Then if you reverse the debit order, VA tells you, you first have to pay the debit order amount and then they will institute a refund from their end. Also, forget about the email address given for getting in contact, cause that's like sending an email into a pit of darkness with no response EVER! This is utter *******.