Virgin Active SA Promo's

I joined Virgin active Waterfall in June 2017. During this period, they notified me that should go to gym 10 times or more, that I will get R1000 back from my joining fee.

I then managed to gym 10 times in just over 2 weeks since I joined mid-June. Virgin then notified me that my account is in areas as the debit order bounced. I told them that there was no deduction for Virgin from any of my bank accounts and it must be a fault on their side. I then didn't hear from them again. I then called and emailed them in Aug\Sept and only in September, did they rectify my account details. This mean that I had one big deduction of R1200 to bring the account up to date, which is fine. My problem is that they now state that I can’t qualify for the promo because my account was overdue. After phone calls to Virgin, 1 every week, I was told that someone will call me within 48 hours. It’s now been 388 hours more or less since my first phone call and I'm still get a single reply from Virgin

To add to the above, I paid for a personal trainer with my Debit\Credit card (R550) in July and I have the invoice to prove that I paid for it but Virgin still deducted that money off my account as-well.

So all in all, they owe me around R1550 which has not gone anywhere but into a black hole that is the money making scheme called Virgin Active.