Virgin Active SA Pavilion staff - unwelcoming and unhelpful

My experience at Virgin active SA Pavilion was less than pleasant. If I were a first time gym goer I would definitely not come back, needless to say I am new the virgin active group and if personal trainers are this unpleasant and unhelpful to someone asking for assistance, your business is in trouble. As I am new to the VA group, being my second day at the facility I asked a personal trainer (who was chatting to whom I can assume is her trainee) for assistance in locating an equipment I required - without a welcoming smile or inviting manner barely answered my question. This is unacceptable behaviour, and this is why people leave gyms or don't want to even join. Get your **** together virgin active staff.