VIRGIN ACTIVE SA & MBD ****

Be careful of the 2025 MBD & VIRGIN ACTIVE SOUTH AFRICA ****

I have an active membership with Virgin Active and my account is up to date with membership payments BUT suddenly today I get a message from MBD notifying me to avoid negative credit recording by making payment arrangements with them. My first thought was to ignore this MBD sms as a ****/spam message, but I called them on the number provided with no answer.

After a few failed attempts to call MBD, I then called Virgin Active South Africa on *** to highlight them of this message only to find out that the agent I spoke to tell me that yes in November 2022 after I cancelled the child membership after paying the cancellation fee quotated to me at that time, Virgin Active did not cancel but instead kept on building up arears which they never communicated to me all these years.

I then asked to be emailed the details or statement of that 2022 arears amount as the MBD sms did not specify the amount. The agent promised to email and confirmed my email address on their system. I waited and waited but no email came through till now.