1 reviews | Active since Mar 2018
Virgin Active SA ********* and call agents incapable.
On 24 Feb 2022 I called to cancel my membership, which was acknowledged and the cancellation fee of R680 was confirmed + final installment of R274.19 (check your recording Virgin Active). On 2 March the usual R340 membership was deducted, so I called the help centre again and spoke with a very unpleasant Jean Valentine. I asked for clarification on the above matter and why the deductions didn't happen as discussed and confirmed on 24 Feb 2022 (check the recording). Jean told me my membership was cancelled, but I was quoted incorrectly on the amounts. So the more I wanted to understand how/why...the more irritable he became with me. He kept on telling me my membership was already cancelled, but that was NOT why I called. I wanted a resolution on the deductions, but he simply couldn't help me...so why is it a "help centre"?
So I called again and my contract cancellation is still outstanding. I spend my time and efforts to call them about the same matter every time...and then the call gets dropped everytime I get transferred to a new person or department. So I must start the process all over again.
Pathetic service and so frustrating!
So I called again and my contract cancellation is still outstanding. I spend my time and efforts to call them about the same matter every time...and then the call gets dropped everytime I get transferred to a new person or department. So I must start the process all over again.
Pathetic service and so frustrating!