Virgin active SA are ******* and do not care about their clients!

They simply do not care about customer service! I called them 9 times in total in one day. Each time the agents would just drop the call in my ear and when I get through to someone, they transfer me to another department only for the call to be dropped again. Eventually I got through to someone who simply ignored me the entire time. I eventually dropped the call and when I got through to someone, she was legit having a discussion with someone about covid and how someone is in hospital - this went on for about 10 minutes before she eventually dropped the call. I called yet again and enquired about why the full amount was debited despite having opted for the credit in July when they were closed for a few weeks. The agent assured me that it would be done and guess what? The full amount was debited yet again! I also logged a request on their website for a call back regarding freezing my membership as I had covid and won't be able to use the gym for 2 months and more than a week has passed with nobody returning my call. I emailed them and you guessed it - I am yet to receive an acknowledgement or a response - more than a month ago! Absolutely pathetic! They really do not give a damn about their customers, as long as their pockets are filled with money they obtained **********ly!!!!!!!!!!! I HATE VIRGIN ACTIVE!