NM
Nsovo M
1 reviews | Active since Sept 2015
27 Sept 2015, 18:12
Virgin Active's Ridiculous Cancellation Fee
I called in to have my Virgin Active membership cancelled as I work long hours and continuously struggle to find time to gym. I was told I have to pay FORTY PERCENT of my remaining 19 installments. Why must I pay for services I will not be making use of???? What are you charging me for exactly??? Huh. Completely unacceptable.
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Replies (1)
Virgin Active South Africa's replyOfficial
28 Sept 2015, 10:47Hello Nsv,
Thank you so much for taking my call today.
On behalf of Virgin Active please accept our apology for any frustration caused.
As discussed, we have proceeded to freeze your contract for the next 6 months.
Should you require any further assistance please fee free to contact me directly on ***.
Regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active please accept our apology for any frustration caused.
As discussed, we have proceeded to freeze your contract for the next 6 months.
Should you require any further assistance please fee free to contact me directly on ***.
Regards
Robyn
Virgin Active South Africa's reply28 Sept 2015, 10:47
Official
Hello Nsv,
Thank you so much for taking my call today.
On behalf of Virgin Active please accept our apology for any frustration caused.
As discussed, we have proceeded to freeze your contract for the next 6 months.
Should you require any further assistance please fee free to contact me directly on ***.
Regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active please accept our apology for any frustration caused.
As discussed, we have proceeded to freeze your contract for the next 6 months.
Should you require any further assistance please fee free to contact me directly on ***.
Regards
Robyn